HOUSTON, Aug. 21, 2012 /PRNewswire/ -- Rite Response, a leading answering and call center services provider offers a state-of-the-art business continuity service that ensures that in the event of an emergency, calls are transferred to the appropriate staff, so business transactions from incoming calls are not affected.
Hurricane season is underway and many organizations are still unprepared or under-prepared for the effect that natural disasters can have on their operations. "When most people hear the phrase 'prepare for hurricane season' they think about protecting their property and stocking up on bottled water, batteries, and canned goods", said Rite Response Vice President of Technology, Steve Tackett. "Small business owners certainly need to consider these things, but they also need to be concerned about business continuity planning, protecting their businesses by making sure that records and processes can survive a storm."
Simple and inexpensive features such as "Busy/No Answer-Call Forward", "Remote Call Forward" and "Disaster Routing" can route calls to Rite Response where a Representative will act as the company representative, processing inbound calls, just as the company would.
With servers in a secure facility, a backup business center, and the ability to take customer calls from any place, at any time, Rite Response offers a substantially redundant infrastructure. By outsourcing to Rite Response companies can avoid suddenly being out of business.
About Rite Response Answering and Call Center Services
Founded in 1987, Rite Response provides a flexible, scalable alternative to in-house answering and call center services (including call screening, 24 hour live answering service, virtual receptionist, automated services, and disaster recovery solutions). With operations in Houston and Dallas, Texas and serving customers nationwide, Rite Response provides solutions to leading energy and Fortune 500 companies, as well as hospitals, clinics and many small to midsized businesses. To learn more, please visit www.riteresponse.com
SOURCE Rite Response Answering & Call Center Services