Microsoft has missed the boat and blundered baldly on many important launchs in the last few years. It seems to me that the progam/product managers they are relying on are not good fits for the job. I seems they all have problems thinking outside the box as various levels. It seems to be a culture problem because it's so prevelent at MS. I hope someone high up in the ranks sees this and has the energy to solve this problem.
Rick, J might have foreseen the predominance of the internet, but his involvement with XBox cost him and Microsoft enormously. XBox may have had revenue and sales, but it didn't have profit according to all reports. The hardware failure rate on the devices was reportedly %100. That is probably a Guiness Book of World Record for any product. Perhaps J himself is not solely to blame, but with great power comes great responsibility. The warrenty costs on XBox due to RROD failures was as much as $13Billion dollars according to reports. Microsoft being a software company should have understood their lack of expertise in hardware and gone to great lengths to ensure a quality product. Many companies have cultures that don't ensure that leadership has the ability and skill to bring products to market. J happened to be leading a very high profile, high volume, and expensive hardware development instance of such a case. Think of all the customers who spent large sums of hard earned money, only to be disappointed when their XBox failed.