The whole brouhaha over the missed calls issue seems to be blown out of proportion because
1. It is Apple Iphone.
2. Apple dismissed earlier claims callously.
But the percentage of people actually affected seems to be so marginal it can be attributed to statistics than bad design. Also there are hardly any returning for refund on this.
What matter is how the sensitivity and antenna gain of various devices get affect, if there is any. If an independent test laboratory defines a set of test and runs the test with various devices, I believe we will get a objective answer of the issue. In the meantimes, I would really like to hear comments from antenna engineers/ expertises. I remember I have saw on Boomberg that senior antenna engineer has warned Apple of the antenna design. Has anyone seen that?
Apple played a dirty game. Yes. True.
But what I would expect from the RIM,HTC and Samsung is to prove that the claims made by Apple is not true(by a demonstration) and Sue Apple for tarnishing their name. But,Since they havent done it, I feel the claims made by Apple is atleast partially true.
I think this will end up being what people remember most about this whole mess: rather than simply owning up to a shortcoming, Jobs felt compelled to make this dubious claim about the issue being pervasive industry wide. There are credible people who would support this claim, but for him to say it like that was poor judgment and smacks of an excuse.
I haven't used the new iPhone, but I can say this: my Blackberry Curve has great reception and I don't have a lot of dropped calls.
I was trying to recall a time when Apple may have faced this type of technology/PR problem in the past, and could not recall anything (which obviously says a lot for their innovation and quality). They may be operating in territory so new to their normal operation that they don't even know how to deal with the issues.
I really dont understand the apple strategy. FOr a company which continously showed they are strong innovation leader, they behave like a poor follower in pulling competitors in their game. Whatever the issue, it is in troubles we see the robustnessand strenght of a firm and there I have doubt about the capacity of Apple of really being able to eradicate the issue. I have a lot of respect for Apple but now very disappointed in the way they manage the crisis.
I have an iPhone 4 and haven't experienced any dropped calls at all. I did pay attention, and even though I am right handed the way I grip the phone I almost always bridge the the gap between the metal strips with my pinkie. I did also try with my left hand with various grip pressures, couldn't get the phone to fail.
For sure, reception is not always good, and I have observed that my calls get dropped sometimes if I stay on line more than 10 minutes. I had that problem with my previous iPhone 3G in various locations. I had the same problem with a Blackberry as well. The common denominator? AT&T? It seems to me that they don't want you to stay on line too long for some reason. SInce I wasn't in a car or otherwise moving, I don't think it was a base station handover issue either.
As for the Apple/Steve Jobs explanations, I'm still not happy either. The "software showing the wrong number of bars" explanation is really lame. Basically it says "the antenna always sucked, but you didn't know it!"
The latest press conference was a little better, but indeed if Steve Jobs singled out the other smart phone OEMs without proof it was a terrible move.
Bottom line, if Apple (Steve Jobs) keeps behaving this way, even I, an otherwise happy customer, will start to think twice before buying anything from them. And that's too bad, because RIM, Motorola and especially Nokia don't have anything that comes close to iPhone. I suspect if and when Verizon carries the iPhone, it's going to hurt.
It seems a bit focused to say he didn't offer a sorry. He did.
He showed the design. He talked about the problem and solution.
I do not own a single Apple hardware item. I like the company in general. My Blackberry drops calls from time to time - I have three bars to none and back to three. I redial and away we go. I don't think Blackberry has a big or even small problem. Digital phones have by nature a poorer antenna connection than does Analog. Talk to Ranchers that have a fancy phone for town and an Analog one for the ranch. Therefore the cell tower owners keep Analog in the wide open areas. Never took a road trip ? Cell phone blackouts. Martin
This is a dangerous game Apple is playing. Yes, antenna design is complex, but Apple's competitors seem to have not had an issue like the one plaguing the iPhone 4. In my home, we have owned several different smartphones in recent years, including a Blackberry and my wife's recent acquisition of a Droid X on the day they came out. Dropped calls have been very rare with any of the smartphones we've had.
Apple could follow the path of Toyota and lose a lot of goodwill. It is time they know they have a problem and fixing it is a good solution that logging competitors in this game. That seems strange and sometimes, it is good to fail so that you can see a firm's character. Apple is showing it these days. I hope they discontinue this defective device and start plan for a new generation. I do not own Apple stock because I think this is very expensive. A miss will kill the stock. But I like their products.