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_hm
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CEO
re: Chronic Christmas gadget conundrum
_hm   12/29/2011 5:19:31 PM
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Asking children in advance or giving them gift cards will substantially save the problem of returns.

Sheetal.Pandey
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Manager
re: Chronic Christmas gadget conundrum
Sheetal.Pandey   12/29/2011 5:48:49 AM
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This is a very good thing for consumers that they can return the items if they dont like it. I think the consumer rights are very well protected in US. But I have seen many people taking advantage of this, for no reason they go and return the items, just because the customer support people are not going to ask any questions. Have also seen few guys who would use the stuff and afterwards go and return it and take a new one or different one.

bogdanbmcc
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Rookie
re: Chronic Christmas gadget conundrum
bogdanbmcc   12/27/2011 5:52:27 PM
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OK ... it looks like I should apply my advice to myself ...below it the fix-and-upgrade :-) " It seems that recently the manufactures bought-in into the "quick-to-market" philosophy in which the products are released purposely with not all of the Ts crossed and Is dotted. This approach seems to borrow from the "agile" approach to software engineering and since a lot of the items are driven by software it may be not all that bad. However that has to be coupled with extensive feedback, help and continuing, easy to use fix-upgrade support. And better have the key hardware with at least most of the Is and Ts correct ... "

bogdanbmcc
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Rookie
re: Chronic Christmas gadget conundrum
bogdanbmcc   12/27/2011 5:46:11 PM
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It seems that recently the manufactures bought-in into "quick-to-market" philosophy in which the products are released purposely with no all the Ts crossed and Is dotted. This seems to borrow from "agile" approach to software engineering and since a lot of the items are driven but software it may be not all bad. However that has to be coupled with extensive feedback, help and continuing, easy to use fix-upgrade support. And better have the key hardware with at least most of the Is and Ts correct ...

Robotics Developer
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Rookie
re: Chronic Christmas gadget conundrum
Robotics Developer   12/27/2011 1:14:22 AM
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I can speak from painful experience regarding new tech toys and the complications that always arise. While I as a EE can explain away why, it does not help the consumer (say my Dad). They are the ones stuck with trying to use the new TV/tuner/cable/satellite/etc devices. Then there is the proliferation of the new consumer "brands", one TV in particular ELEMENT has a great price but we have returned it twice; once for "repair" and last time "replacement" (not really a new unit but a refurbished one). The "new" unit was better, did not show the blue screen of death for some time, but it seems (now that we picked up some hdmi cables) the HDMI inputs don't really work!! I will never buy another one that is for sure, but the real downside is the effect on the family and non-tech friends: they want nothing to to do with those "new fangled" LCD TVs. There needs to be better quality control, more consumer rights (even out of warranty), and easier setups for all these devices. It should be plug and play not plug and pray.

wilber_xbox
User Rank
Manager
re: Chronic Christmas gadget conundrum
wilber_xbox   12/22/2011 1:40:15 PM
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...The electronics industry began talking about the importance of the “out-of-the-box experience” almost a decade ago... i would also love to get complicated technology rapped in easy to use and simple steps. Unfortunately, it is asking for too much.

t.alex
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Rookie
re: Chronic Christmas gadget conundrum
t.alex   12/21/2011 9:10:12 PM
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Quite true for me. Things should work out of the box without a whole lot of setup.

old account Frank Eory
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Rookie
re: Chronic Christmas gadget conundrum
old account Frank Eory   12/21/2011 1:53:05 AM
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And thus a market is created for products like the Logitech Harmony remotes -- a truly smart remote that learns the commands of all your devices and lets you set up command sequences for simples tasks like Watch Cable TV or Watch Blu-Ray. I originally bought one so my wife didn't have to keep asking our young kids to set things up so she could watch something :) But eventually I realized the value for myself -- the EE who can remember that HDMI 1 is the input for the cable box and HDMI 2 is for the Blu-ray and HDMI 3 is for Apple TV -- I eventually succumbed to the notion that it's nice to just press a single touchscreen button to set up all your equipment to be the way it needs to be so you can watch what you want to watch. Kudos to Logitech. The Harmony series of remotes is still, in my book, one of the greatest product lines of the last decade! They are worth every penny.

eembedded_janitor
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Rookie
re: Chronic Christmas gadget conundrum
eembedded_janitor   12/20/2011 8:55:00 PM
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"Geez. That’s $11.56 billion — for nothing?" No it is not. It is the cost of getting a sale and is all factored into the final cost of a product. With incredibly low production costs and high markups, the vendors can restock a lot of product and still make a profit.

antiquus
User Rank
Rookie
re: Chronic Christmas gadget conundrum
antiquus   12/20/2011 6:43:02 PM
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All I want is on/off volume and channel selector. You old guys will remember that as only 2 knobs. :D And just in case you think I'm a luddite: my o'scope has 29 buttons, 11 knobs and 5 connectors. But for using that I get paid.

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