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Interesting assessment, but it’s not quite accurate. The technology itself is based on a couple key ingredients – natural language and a robust knowledge management platform that puts the control of the virtual assistant in the hands of the deploying company. As a result, each avatar deployed from the system is customized to suit the needs of the client and is specific to their domain. While Siri attempts to provide assistance utilizing a host of features on your iphone, avatars like Lucy have been created to provide assistance to customers with specific questions about their relationship with a specific company (i.e. a bank, travel company, telecommunications provider, retail store, etc.) Moreover, the content is at the discretion of user. Companies have the ability to aggregate their internal databases, CRM, BI tools and more, integrate with any app or web services platform and pull in information from community forums, blogs or other sources if they WANT to. This allows them to customize the experience and maintain control of their brand for a consistent, reliable and personalized experience. It may be worth taking another look at the technology to assess the true value it can provide. Comparing it to Siri and Watson is like apples and oranges
I agree with your assessments, specialkaye. While the comparison of Lucy to Siri may be ill-advised, the fact that both exist and are beginning to use speech recognition technology in the mass, albeit domain-specific markets,--in the case of Lucy,-- is a trend that will only grow in the next 20 years. Even with Siri the user is constrained to whatever was programmed for the "ideal" average pedestrian. It's clear that as long we can program the recognition algorithms we are in control; when handhelds become smart enough to tell the user what to do w/o being prompted,...
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