Very true, Brian... both HW and SW have to work well together for a pleasing user experience. One of the tell-tale signs of a "platform" strategy, as with Smart TVs, is to be upgradeable -- implying it adapts over time versus locking in a single level of capability or being replaced. I'd guess that if your software experience was better, so would be your impression of the Smart TV and likelihood of buying another from tat supplier.
You are right Steve. I have one of those new Smart TV and the software sucks. They really have not got the user experience right and I am sure they will work on it over time. What I did find interesting in the hardware is that it is upgradeable. The "computer" can be removed and replaced by a more powerful one at a later date possible one with more power to enable the software to get it right, or is it that the HW is deficient today making it impossible for the SW to do its job. What I am getting at is, I don't think it is just the SW, it is the system and both HW and SW have to be balanced and work together to produce the user experience.