@Max: "the only TV service we could receive was via satellite from DIRECTV"
You said in an earlier blog that all your terrestrial TV was digital....I presume then that this does not count? Where I am in regional Australia we have around 20 channels on free digital, yes there are times when we can't find anything but they are few. I would not splash out on Pay TV, though some do - usually the sports-mad or those with kids (for NatGeo, History, etc).
I would like to have the ability to do digital recordings, because one of the problems with the free-to-air is that all the really good programmes (Air Crash Investigations etc) are late, and being able to time shift them would fill in some of the gaps. I can't afford a PVR but I did buy recently a cheap set-top box (digital receiver) that can record to USB, gotta get that set up.
So - my questions - do you get the free digital signals where you are, and are they that bad that you need to get something better (even if more expensive)??
It looks like Wow purchased Knology for $750M. I doubt anything will change. My guess is that the same equipment (and UI) will be used for your service.
The only way for them to change [reads: improve by listening to their customers] would be for many people to leave and provide the same rationale for leaving. And, most people would not pay more for the better UI and would live with the lower quality for the cost-savings they're realizing. I am convinced that cable companies do not care what their customers think.
You could try calling or writing and providing this information and/or this article URL and see what they say. Let us know!
I've found that USA broadcast digital TV easily meets all my TV needs, as well as those of my parents. I rarely use the "TV" as anything other than a monitor for watching DVDs.
For movie research, I recommend IMDB.com (the Internet Movie Data Base).
I still use Dish network for our TV feed. It has the same problem as DirecTV as far as going out when there's a strong thunderstorm, but that's rare and we're generally pretty happy with it. We live WAY out in the boonies, so until recently our only option for Internet connectivity was via satellite. On a good day I could get about 300K of throughput. If I called tech support and complained the throughput would magically increase to about 700K for a day or so, and then go back to 300K. A couple of years ago AT&T rolled out "pair bonding" which allows their U-verse service to reach areas that were previously inaccessible due to the distance from the VRAD (video ready access device). It took four technicians and six trips to the house to get it working initially, but it has been WONDERFUL!! I've got a rock solid 11 Meg of throughput which is more than enough for streaming video, and the house phones are on it too.
You might check with AT&T to see if it is available in your neighborhood.
I don't think AT&T has a Hugger, Mother, Keeper of the Culture, though......sigh.......
As one other point for the folks at WOW! to consider ... on the basis that they are an Internet provider, it might be a good idea to speed their own http://www.wowway.com website up -- at the moment it's CRAWLING along...