What a really neat way to provide an improved customer experience! I am sure that this will not fly with some of the luddites, but if it speeds service and provides the store with instant feedback it has great potential. I wonder how long it will be before other restaurants will pick up on this concept?
Yes, I want to touch the same iPad that other guests with filthy hands are using. Do you know how many people are washing their hands in the restrooms? I prefer a waiter and clean salt and pepper shakers please. Howard Hughes would be mortified.
Definitely one concern which cannot be ignored.What if restaurants introduce the app to be downloaded by its customers and they order it from their own tabs/smartphones etc ? Just an idea which can be considered!!!
And the unmentioned benefit: any ordering mistakes cannot be blamed on the waiter. Either the order can be demonstrated to match the order as entered (customer error) or the kitchen made the wrong thing (restaurant error).
A Lenovo Ideapad I have died about 15 months after purchase. I shudder to think of relying on tablets as dependable end point computing devices in an enterprise environment. Other than top tier brands, tablets to me are largely disposable toys.
Give me a good, old fashioned Diner waitress with Big Hair that says "What'll you have, honey?" a smile that can melt butter, and keeps my cup full without any clicks, taps, swipes, pinches, swoops... etc..
I can wait five more minutes -- and she needs the job.