You have admire IBM for fantastic forward thinking...in few years, cognitive expert systems will slowly start taking over the entire service industry (banks, doctors, customer service, etc)...this is a trillion dollar target...I am not sure whether I like the vision of taking to computers but it looks they will provide better service than human beings...Kris
@ krisi "I am not sure whether I like the vision of taking to computers"
I was not a fan of speech recognition either, until I started using Apple's Siri, which is quite good at dictation, but still lacking in natural language understanding (I have had to learn the exact phrasing needed to perform certain often used tasks--like finding the local time when its a specific time in another time zone). That's one dimenision that cognitive computing will add--the ability to understand your queries without having to phrase them in particular ways. But the other side of cognitive computing is the ability to augment human capabilities, especially when troving through Big Data. For instance, medical diagnostics is already profiting from applying IBM's Watson technology to doing intelligent searchers through millions of unstructured records--from physician reports to journal articles--matching symptoms to diagnoses that even specialists might otherwise miss.
It is easily a $20 trillion world market out of $70 trillion on the chopping block. The majority of the service industry can be automated (healthcare, education, law, engineering (why not writing software too?)). This is 75% of the US $15 trillion economy. The rest of the world is 2-3x of that.
My guess this will ve much more disruptive to the labor markets than any other technology revolution (agricultural, industrial, computer,..). Due to the speed of which it can be implemented, breadth of the economy it impacts and total numbers of workers employed, we will have to rethink how we deploy and employ people productively in a very short time. Many winners and loosers will be made in the process. Maybe I should buy some IBM stock now.. Luddites will come out of the wood work. They are already showing up at MIT ( http://www.technologyreview.com/featuredstory/515926/how-technology-is-destroying-jobs/ ).
I agree @C Davis...I think this opp is huge and much larger compared to what Apple, Amazon or even Google are contemplating...and it will permanently change our society...I was trying to be modest with a trillion dollar estimate, as you say it could be easily 20x that...Kris
@ Junko.Yoshida "Educate us on the fundamental issues that Cognitive Systems need to solve."
Thanks for a great question, Junko. No time line was mentioned, but here is my take on the more pressing problems that need to be solved: IBM already has a good grip on how to do deep searches into unstructured Big Data for specific domains--that's how they beat the human champions in Jeapordy--the NBC game show hosted by Merv Griffin. IBM has also been able to successfully repurpose those algorithms for medical diagnosis and financial planning (with other domains in the works) with what it calls its IBM's DeepQA architecture--a 24 man-year effort to create a Practical Intelligent Question Answering Technology--PIQUANT--which is turn is based on the Open Advancement of Question Answering (OAQA) systems initiative--an open-source effort to make question-answering algorithms reusable across applications. However, the two areas that need the most work right now are the man-machine interface (on Jeapordy the questions were actually supplied to Watson in text form) and the database selection problem. PIQUANT and OAQA work well in restricted domains--and that's the way it will probably stay for a while--queries restricted to specific problem areas. However, the ultimate goal is to interpret the user's natural language queries, then select a proper domain to make the deep Big Data dive for answers. Even more difficult will be carrying on a meaningful conversation with a user when the domains might shift from topic to topic. This kind of unrestricted trolling for meaning, which people do so naturally when, say, Googling this and that, before the light-bulb turns on in their head, is still a long way off, hence prompting IBM to form its Cognitive Systems Institute which will attempt to augment mans meandering mind with the computational horsepower to scour Big Data for answers--even when the questions have not yet been clearly formed.
Dr. Spohrer (Yale PhD in AI) used to be the IBM evangelist promoting the new field of 'Services Science', reflecting the economic structure of developed economies. Now IBM seems to be layering on BIG data and AI.
Having dabbled in Knowledge Engineering in grad school in the '80s, and having concentrated on search (such as IR was in those days w/o the benefit of much more than the WELL to index), it seems to me that what you will find at the bottom of the vast open pit when all the data has been mined, before you reach Kubricks' enigmatic cuboid, is Tim Berners-Lee waving a Semantic Web manifesto. How could all that analysis NOT reveal regularities demanding standardized representations essential to automation? Folksonomies need not apply.
The "Watson" software (and hardware) capability of ingesting information and then providing meaningful answers to questions is an exciting development. The reduction in size of the hardware by orders of magnitude since the Jeopardy win suggests that it is also becoming commercially viable. I understand that already there is a project involving the use of "Watson" technology to help doctors select appropriate cancer therapies for patients. This is a welcome development and I hope that the patients will benefit while the operational lessons learned will expand the business opportunities for IBM. With luck (and innovative management), the Cognitive Systems Institute should help advance the frontiers of this artifical intelligence towards more practical uses.
Yes, there is a new Cognitive Systems Institute website for sharing information, you can search for it.
About 300 faculty researcher worldwide (in the areas of artificial intelligence, cognitive science, neuroscience, and other relevant disciplines) with connections to IBM Researchers and IBM Watson Practitioners have been asking how to take the collaboration to the next level.
We are also exploring ideas as part of the Cognitive Systems Institute Linkedin Discussion Group, again you can search for it.
Contact me: Jim Spohrer, Director IBM Global University Programs and Cognitive Systems Institute, if you have trouble finding it. I like to these from my bio service science website.
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