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krisi
User Rank
CEO
Re: Samsung is on top of the world
krisi   1/3/2014 2:16:12 PM
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I had similar issues with many Samsung devices at home...not sure whether that would help as others probably do equally lousy job but will try to stay away from buying more of their products...Kris

_hm
User Rank
CEO
Unusual probability!
_hm   1/2/2014 12:44:57 PM
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This almost defies the law of probability. Perhaps woodo art. But if it happens again, like insurance company we doubt how you handle electronics devices.

 

rick merritt
User Rank
Author
Re: Who tested this thing?
rick merritt   1/2/2014 12:41:38 PM
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Martin: I'd love t see a feature or series sometime on "The New Test" describing the more complex and high volume products, the more automated and statistical test approaches used today and the results for the consumer.

rick merritt
User Rank
Author
Update
rick merritt   1/2/2014 12:39:47 PM
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Got my first HD content last nite. Great Performances on PBS. What a picture compared to my old 19-inch CRT!

Paul Sanchez
User Rank
Rookie
Samsung is on top of the world
Paul Sanchez   1/2/2014 11:19:27 AM
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Samsung quality issues? Been there done that.. In the past 2 years. 1x 50"TV lasts just over a year. 2x phones with severe battery issues and crappy Samsung printers galore at work. Not just a quality control issue but either a poor product design and/or accountants forcing cheap components in. Of course Samsung is by no means the only manufacturer to push out poor quality shinny products but they are on top of the world now and consumers will easily switch if their marketing falters..

 

MeasurementBlues
User Rank
Blogger
Music in the kitchen
MeasurementBlues   1/2/2014 9:23:50 AM
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Rick,

I too wanted something to play music in the kitchen. Being as there is nothing on local broadcast radio worth listening to, I bought a JBL Bluetooth speaker so I can listen to my favorite online noncommercial station using my phone or iPad.

The speaker cost $129. It works OK, better if plugged in and it also can charge my phone at the same time. I happen to have an AC outlet with two built-in USB charging ports right where I keep the speaker so I use it plugged in most of the time.



The real hassle came at the store. Best Buy was giving away $15 gift cards with purchases last weekend. I said to the cashier, "can I just return the speaker and uyt it again using the gift card?" The cashier replied "Yes, you can do that" so I did.

Well, they tried gave me a refund less $15 saying that the gift card was not refundable. I would have been OK with that had the cashier told me that at the register. I returned the speaker, arguing with the manager that the store had a communication problem. When they again deducted $15, I returned it again, this time arguing with a different manager. Finally, they reduced the price by $30 and still gave me a $15 gift card.

I have another week on the 15-day return period and I'm not convinced that I should have spent the money so I may yet return the speaker.

MeasurementBlues
User Rank
Blogger
Worst Christmas design
MeasurementBlues   1/1/2014 1:02:02 PM
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Christmas Tree Lights: Worst Connector Design

Time to buy now at 50% off for next year?

sa_penguin
User Rank
Manager
Re: Who tested this thing?
sa_penguin   1/1/2014 5:35:15 AM
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You're right, testing every unit is expensive. Which is why test setups are automated as much as possible [ATE = Automated Test Equipment]. The next step is to test one in N products, then use statistics to say you are matching your quality standards.

But - what is N? 1 in 10? 1 in 1,000? one in ten million? 

MeasurementBlues
User Rank
Blogger
Re: Returns
MeasurementBlues   1/1/2014 12:44:52 AM
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My Sharp analog TV lasted 26 years. No way will the TV that repalced it last that long.

MeasurementBlues
User Rank
Blogger
Who tested this thing?
MeasurementBlues   1/1/2014 12:42:14 AM
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Rick, as the "test guy" for EE Times, I can tell you that when it comes to consumer products, the cost of testing every one, even to make sure it simple turns on, is cost prohibitive. Manufacturers rely on process and figure that if the process is good, the products will be good. The cost of losing a customer is small compared to the cost of testing every product that comes off the assembly line.

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