6 second videos, smartphones and social media accounts are driving customer service expectations to never before seen highs. 2014 will be a turning point for many IT Service and Support organizations worldwide. Those that choose ignorance will be left in the wake while those that choose to innovate are reaping the benefits.
Which side will you be on in 2014?
Click here to discover the top 3 trends to watch, actual examples, and next steps to successful implementation.
What are the engineering and design challenges in creating successful IoT devices? These devices are usually small, resource-constrained electronics designed to sense, collect, send, and/or interpret data. Some of the devices need to be smart enough to act upon data in real time, 24/7. Specifically the guests will discuss sensors, security, and lessons from IoT deployments.