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airizarry
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Come Together at HDI 2014 in Orlando!
airizarry   1/29/2014 12:08:35 PM
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MetricNet's sessions last year were standing room only! So this year, we've added some new and exciting opportunities to connect at the 24th Annual World Conference for Technical Service and Support. Learn more!

airizarry
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Are your agents getting enough training?
airizarry   1/21/2014 2:33:30 PM
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Agent training hours affect the total cost of Service and Support. How many annual training hours do you provide to current agents? How many new training hours do you provide to new agents?

MetricNet offers monthly training webcasts completely free. They are among the top 4% of most viewed SlideShare presentations! Here are the top 3 from 2013.



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What are the engineering and design challenges in creating successful IoT devices? These devices are usually small, resource-constrained electronics designed to sense, collect, send, and/or interpret data. Some of the devices need to be smart enough to act upon data in real time, 24/7. Are the design challenges the same as with embedded systems, but with a little developer- and IT-skills added in? What do engineers need to know? Rick Merritt talks with two experts about the tools and best options for designing IoT devices in 2016. Specifically the guests will discuss sensors, security, and lessons from IoT deployments.
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