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airizarry
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Are your agents getting enough training?
airizarry   1/21/2014 2:33:30 PM
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Agent training hours affect the total cost of Service and Support. How many annual training hours do you provide to current agents? How many new training hours do you provide to new agents?

MetricNet offers monthly training webcasts completely free. They are among the top 4% of most viewed SlideShare presentations! Here are the top 3 from 2013.

airizarry
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Come Together at HDI 2014 in Orlando!
airizarry   1/29/2014 12:08:35 PM
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MetricNet's sessions last year were standing room only! So this year, we've added some new and exciting opportunities to connect at the 24th Annual World Conference for Technical Service and Support. Learn more!



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