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Kirby2008
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Re: Altium Good Product, but alienating customers
Kirby2008   4/11/2014 5:54:39 PM
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Good day All,

I just received a notice (April 11, 2014) that Altium in raising their prices... So, it would seem that they are not that interested in keeping their old customers, but have decided to look for new customers and ask them to pay more.  The new price starting July 1, 2014 will be $9245 USD per seat.  However we all will be happy to know that yearly maintenance will be maintained at $1750 USD per year, cough.  Wow... That being said it would appear as if our comments were not read, consdered, or perhaps we are the minority?

Cheers.

 

Issac.Nielsen
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Re: Altium Good Product, but alienating customers
Issac.Nielsen   3/4/2014 5:32:11 PM
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Agree, Altium is a great product.  I've been using it since 2001 on Protel 99.  However, as others have said, their new subscription pricing is way out of line.  Lapsing in subscription should not mean you have to pay full retail of a new license in order to get the latest version on existing licenses!   So instead of Altium getting a nominal amount for upgrading my existing licenses, they get $0 because it is outside of my capital budget for this year.  Not paying new software prices for incrimental updates.

sam512bb
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Re: Altium Good Product, but alienating customers
sam512bb   2/28/2014 10:06:11 AM
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Good day Max,

Thank you for your efforts!  Altium has moved to a VAR program now and so there is yet another layer to deal with.  The VAR is nice enough and is trying to offer better extended support, but ultimately the subscription pricing structure is what it is.  I spoke the VAR about this, but this only goes so far.  Now, I am not saying that the support should be free, but a more reasonable amount.  Given the number of tool packages I have (and I am just a small firm), I am seeing an average support cost of about $1000 per year... some as low as $500.  This I find totally reasonable.  I also made a suggestion to the VAR that Altium could have a tiered support cost structure where a smaller value (say $1000 or less) entites the customers to yearly upgrades, and a more expensive one allows updates more often and/or direct access to support personnel for issues.  Personally I think it is prudent to charge a modest amount for updates and maintain a customer than to alienate the customer and perhaps have them look at other options every few years... As others have said... it is easier to keep a customer than to find a new one.

Minesh
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Altium Good Product, but alienating customers
Minesh   2/28/2014 3:38:46 AM
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Agree they have a good mid level product but there yearly fees are a rip off. The upgrades do not justify the price we have to pay each year. We have also decided to freeze our multiple Altium software licenses for the next 5 years at least as we cant see any improvements that can justify the subsription price.

Max The Magnificent
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Blogger
Re: Altium Good Product, but alienating customers
Max The Magnificent   2/27/2014 5:54:03 PM
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@sam: Altium makes a very nice product, however, they need to unbundle parts of the software that people do not use and therefore do not wish to pay for.\

Thanks for the feedback -- I'll make sure the folks at Altium are aware of your thoughts on this.  Regards -- Max

sam512bb
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Rookie
Altium Good Product, but alienating customers
sam512bb   2/27/2014 5:45:14 PM
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Altium makes a very nice product, however, they need to unbundle parts of the software that people do not use and therefore do not wish to pay for.  For example... almost everyone I know only use Altium for schematic entry and layout only.  The problem here is that users are forced to pay a fixed yearly support cost for the entire tool set of which only a portion they use.  Adding to this is that if the user does not maintain the yearly support cost, they effectively have to repurchase the software every few years.  Personally I find this quite offensive and have decided to stay at my current release.  Secondly, although the newer releases have some features which are "nice" they really do not make me more productive, as the limitation is not so much the software, but my brain... and the time to design and develop new products. 

Anyway, like I said, Alitium is a nice software tool, but their business logic leaves a lot to be desired.

 



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