Breaking News
Comments
Newest First | Oldest First | Threaded View
<<   <   Page 3 / 3
betajet
User Rank
CEO
"See if it's plugged in upside-down"
betajet   5/22/2014 4:05:52 PM
Back in the days when there was such a thing as "repair", a friend of mine worked for a TV repair shop.  He would often get calls from someone whose TV would not turn on.  He knew if he asked the potential custormer "Are you sure the TV is plugged in?" the caller would say "Do you think I'm an idiot?  Of course it's plugged in!" and he didn't want to have to make a service call and discover that the TV was in fact not plugged in and then have to charge for a service call -- not good customer relations.

So he'd tell the caller: "Some TVs don't work if the plug is in the socket upside-down.  Try unplugging the set and see if it works if you plug it in the other way."  The caller would go to do this and discover that the TV wasn't plugged in at all.  The caller would come back and say "Yep, that was the problem!  Thanks!"

Allowing customers to save face is a good way to build a customer base for when there are real problems.

<<   <   Page 3 / 3


Flash Poll
EE Life
Frankenstein's Fix, Teardowns, Sideshows, Design Contests, Reader Content & More
Rishabh N. Mahajani, High School Senior and Future Engineer

Future Engineers: Don’t 'Trip Up' on Your College Road Trip
Rishabh N. Mahajani, High School Senior and Future Engineer
Post a comment
A future engineer shares his impressions of a recent tour of top schools and offers advice on making the most of the time-honored tradition of the college road trip.

Max Maxfield

Juggling a Cornucopia of Projects
Max Maxfield
2 comments
I feel like I'm juggling a lot of hobby projects at the moment. The problem is that I can't juggle. Actually, that's not strictly true -- I can juggle ten fine china dinner plates, but ...

Larry Desjardin

Engineers Should Study Finance: 5 Reasons Why
Larry Desjardin
28 comments
I'm a big proponent of engineers learning financial basics. Why? Because engineers are making decisions all the time, in multiple ways. Having a good financial understanding guides these ...

Karen Field

July Cartoon Caption Contest: Let's Talk Some Trash
Karen Field
127 comments
Steve Jobs allegedly got his start by dumpster diving with the Computer Club at Homestead High in the early 1970s.

Top Comments of the Week
Like Us on Facebook
EE Times on Twitter
EE Times Twitter Feed

Datasheets.com Parts Search

185 million searchable parts
(please enter a part number or hit search to begin)