Wow, that level of service is amazing. I looked at your link and the site is the Amazon one, indistinguishable from any of the others. I tried googling to find a web-site, but there was none. And yet here is service that certainly stands out from the crowd.
I don't know what books Ms Banes specializes in (she doesn't recognize mine!) or how she does her business (does she just have stock or does she try to find books?). In Canada there is a radio presenter who has instituted an annual award called the "Arthurs" which are given to people who go out of their way to help others without any thought of recompense. I would think Ms Banes might be a nominee.
Drones are, in essence, flying autonomous vehicles. Pros and cons surrounding drones today might well foreshadow the debate over the development of self-driving cars. In the context of a strongly regulated aviation industry, "self-flying" drones pose a fresh challenge. How safe is it to fly drones in different environments? Should drones be required for visual line of sight – as are piloted airplanes? Join EE Times' Junko Yoshida as she moderates a panel of drone experts.