since the early 1990's. As Gulley acknowledged, the company "didn't start from zero." But a few hundred files originally on its FTP site have grown to 7,500. Users add seven to eight new files every day to Matlab's file exchange. Its news group receives new questions constantly, prompting threads of exchanges.
Matlab, originally created to house a community of nearly 1 million users of the computing language of the same name, attracts nearly 400,000 users a month, according to the company.
While MathWorks maintains its storefront, it is "customers, not the company, hosting the site, who bring materials to the Web site," said Gulley.
Yair Altman, vice president of R&D at PicScout, a visual content monitoring provider, is an active Matlab user. Altman, based in Israel, first came to MathWork's user community thinking it was an online help site. He quickly found out that the forum offers much more.
Matlab consists of two components: "Forum and "File exchange." Altman calls Matlab's forum "by far the most important" because he finds answers there to questions related to MathWorks "faster and more useful than Google."
"If you find a bug in Microsoft's closed software package, you send an e-mail to its support team. That's as far as you go." With Matlab, "you get direct dialog and responses from people who have been actually using MathWorks," Altman said.
It's addictive. Even when he's swamped, Altman can't help but look up new posts each day. He also submits programs to Matlab's File exchange. "When I get good reviews, I am quite proud of it," he said. Poor reviews from peers elicit the opposite response. "I say to myself, 'That was a perfect submission! Why don't they get it?'" The exercise only motivates him to submit more revisions.