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Content posted in April 1999
<<   <   Page 19 / 19
How a Staffing Service can Find You Great Agents, Fast
News & Analysis  
4/1/1999   Post a comment
As labor markets tighten and your skills requirements increase, finding and training the right people to staff your call center becomes more difficult. Here's how outsourcing your agent and rep needs to staffing agencies can help.
Navigating Europe for Locations
News & Analysis  
4/1/1999   Post a comment
As this region of 370 million people transitions into a single currency, Europe's economy may be slowing down - but not fast enough to overcome agent and rep shortages. When exploring the waters for a European call center location, here's what you need to know.
Efforts to Avoid Vaporware
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4/1/1999   Post a comment
Taking Stock In Fax Company Tips: A Review
News & Analysis  
4/1/1999   Post a comment
Another look at Maury's picks
The CommFusion Landscape Takes Shape
News & Analysis  
4/1/1999   Post a comment
Venture capitalists are hedging their CommFusion bets by investing in competing solutions.
Moving Past Self-Centered Support
News & Analysis  
4/1/1999   Post a comment
It's a great idea to offer on-line knowledge bases and trouble ticketing so customers can solve their own problems from your Web site. But these options are no longer enough. Here's how and why live service is becoming a viable option with on-line support.
Putting Your Customers in the Spotlight
News & Analysis  
4/1/1999   Post a comment
Customer data management software illuminates the relationship between your company and your customers. Here's what to keep in mind before implementing these new types of software packages in your call center and throughout the rest of your company.
E-Commerce Isn't Easy Commerce
News & Analysis  
4/1/1999   Post a comment
Customers buying behaviors are rapidly changing
Testing CT Applications, Part 2
News & Analysis  
4/1/1999   Post a comment
A guide to multi-line and burst testing of telephone user interfaces
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Just a few minutes ago as I pen these words, I posted this blog about this month's Cartoon Punchline Competition over on EEWeb.com.