REGISTER | LOGIN
Breaking News
News Analysis
Content posted in September 1999
<<   <   Page 28 / 28
NITTY GRITTY: THE DAWN OF ICS ADVENT
News & Analysis  
9/1/1999   Post a comment
The Dawn of ICS Advent
HOW TO BE A HERO
News & Analysis  
9/1/1999   Post a comment
Hail the mighty savior IP PBX?
STARS OF THE INDUSTRY
News & Analysis  
9/1/1999   Post a comment
The following are the winners of our annual Call Center Pioneer Awards. These pioneers' achievements have had a significant impact on the call center industry. Here's what they do and what they've accomplished.
ASK DR. JON
News & Analysis  
9/1/1999   Post a comment
Research highlights from Purdue University and Q&A with Dr. Jon Anton.
TOOLS TO STICH UP YOUR SUPPORT
News & Analysis  
9/1/1999   Post a comment
Here's how self-healing support tools automatically solve computer problems before they reach your help desk.
HATE VOICEMAIL?
News & Analysis  
9/1/1999   Post a comment
This is SANDi, how may I direct your call?
LOOKING FOR MR. GOODVAR
News & Analysis  
9/1/1999   Post a comment
Just who are these VAR people? And how do open telephony and CT makers find them? Never fear. Here's the lowdown on how to meet and greet your next great channel partner.
PERSONALIZED SERVICE
News & Analysis  
9/1/1999   Post a comment
Quintus and Net Perceptions partner to make CRM more prescient.
INNOVATIONS: SPEECHSITE FROM SPEECHWORKS
News & Analysis  
9/1/1999   Post a comment
Chat with a real machine!
GVN PUTS DSL ON ITS MAP
News & Analysis  
9/1/1999   Post a comment
GVN's latest product innovations target xDSL support.
PRODUCTS FOR LENDING ON-LINE CUSTOMERS A HELPING HAND
News & Analysis  
9/1/1999   Post a comment
Web-enabling your call center is no longer optional. It's a necessity of doing business on the Internet. Here's what you need to know to properly serve your on-line customers.
BLUE PUMPKIN'S PRIMETIME 2.0
News & Analysis  
9/1/1999   Post a comment
A review of this workforce management system.
BLUE PUMPKIN'S PRIMETIME 2.0
News & Analysis  
9/1/1999   Post a comment
A review of this workforce management system.
SNARED BY THE WEB OF OUTSOURCING OPPORTUNITIES
News & Analysis  
9/1/1999   Post a comment
Due to the volatile nature of customer contact and outsourcing, it is a challenge to understand, adapt and manage the constantly changing web of available opportunities. Here's how to organize the process to make it work effectively for your call center.
NEWS FROM THE PBX FRONT
News & Analysis  
9/1/1999   Post a comment
Our CommFusion commander inspects Sphere's updated Sphericall PBX
Day of Reckoning Looms For High-Tech Customer Support
News & Analysis  
9/1/1999   Post a comment
Customers expect effective support from high tech firms. Companies that don’t deliver support that is as much on the cutting edge as their products may find their market share slipping. Though it’s not always cheaper than live support, Web-based self-support options are now a necessity for any help desk. Here’s why.
ASK DR. JON
News & Analysis  
9/1/1999   Post a comment
Research highlights from Purdue University and Q&A with Dr. Jon Anton.
SPEECHWORKS INTERNATIONAL SPEECHWORKS 5.0
News & Analysis  
9/1/1999   Post a comment
SpeechWorks 5.0 speech recognition software includes new DialogModules that enable your automated voice processing system to recognize credit card information and social security numbers.
APP GENS: More than just IVR
News & Analysis  
9/1/1999   Post a comment
App gens are getting too big (and powerful) for their britches. Once simple IVR scripting tools, they are commandeering the "contact center" and taking root in the most sophisticated of turnkey enterprise commservers.
GOOD THINGS COME IN SMALL PACKAGES
News & Analysis  
9/1/1999   Post a comment
Oki's BS1200 Internet Voice Gateway
SOMEWHERE OUT THERE - WELCOME TO THE REALM OF VIRTUAL ACDS
News & Analysis  
9/1/1999   Post a comment
IP is the key technology to overcoming the cost factors and logistical impediments of centralization. Tomorrow's call centers will be "virtual" they'll manage traffic globally, work with the network, serve remote agents and decentralized business models, and offer smarter features at radically lower costs.
HEWLETT-PACKARD'S FRONT OFFICE
News & Analysis  
9/1/1999   Post a comment
Front Office is a suite of products that help you manage your sales, marketing and support efforts through your Web site.
OMEGA PERFORMANCE'S HIGH PEFORMANCE TELESERVICE CLOSE-CALL
News & Analysis  
9/1/1999   Post a comment
TeleService Close-Call is a multimedia CD that lets agents simulate the experience of answering live calls at a call center within a hypothetical financial services company.
PERFECTING SUPPORT
News & Analysis  
9/1/1999   Post a comment
The proliferation of PCs over the past decade has given help desks motivation to fine-tune the way they provide support. And fine-tune they have; the emphasis today is on closing the call at the first level, and the help desks we spoke with are able to solve customers' problems over 90% of the time.
IP TELEPHONY: IS YOUR VOIP SECURE?
News & Analysis  
9/1/1999   Post a comment
Voice-over-IP is rapidly becoming a mature technology. Audio quality, bandwidth usage, and convenience are all reaching acceptable levels. But are your VoIP calls secure?
LEGAL WATCH: THE Y2K ACT BECOMES LAW
News & Analysis  
9/1/1999   Post a comment
How the Y2K Act will influence users of telecom services
ITC LEARNING'S EFFECTIVE LEADERSHIP
News & Analysis  
9/1/1999   Post a comment
A fast look at a six-part training course that teaches leadership skills to call center managers and supervisors.
OMEGA PERFORMANCE'S HIGH PEFORMANCE TELESERVICE CLOSE-CALL
News & Analysis  
9/1/1999   Post a comment
TeleService Close-Call is a multimedia CD that lets agents simulate the experience of answering live calls at a call center within a hypothetical financial services company.
FINDING A HOME FOR YOUR CALL CENTER
News & Analysis  
9/1/1999   Post a comment
The booming economy and the call center industry's rapid growth have made seeking the right home for your call center more important than ever. Here are some strategies and opportunities that will get your center up and running.
SERVICESOFT TECHNOLOGIES' SERVICESOFT ECENTER
News & Analysis  
9/1/1999   Post a comment
eCenter is a suite of products that enable you to offer on-line support.
FINDING A HOME FOR YOUR CALL CENTER
News & Analysis  
9/1/1999   Post a comment
The booming economy and the call center industry's rapid growth have made seeking the right home for your call center more important than ever. Here are some strategies and opportunities that will get your center up and running.
MARKETING MESSAGES MAKES SLICK FIRST IMPRESSION
News & Analysis  
9/1/1999   Post a comment
Professionally recorded voice prompt resources.
NEWS FROM THE PBX FRONT
News & Analysis  
9/1/1999   Post a comment
Our CommFusion commander inspects Sphere's updated Sphericall PBX
THE PROGRESSIVE WAY TO SHOP LUCENT
News & Analysis  
9/1/1999   Post a comment
A look at the leading Lucent Technologies dealer in the United States
<<   <   Page 28 / 28


Most Recent Comments
Like Us on Facebook
EE Life
Frankenstein's Fix, Teardowns, Sideshows, Design Contests, Reader Content & More
Martin Rowe

Test Tool Finds Ethernet Wiring Errors
Martin Rowe
Post a comment
When my house was renovated several years ago, I had the electrician install network outlets in numerous places, then run the LAN cables to a wiring closet. But he didn't document the ends ...

Martin Rowe

Local Electronics Store Supplies Engineers and Hobbyists
Martin Rowe
5 comments
Rochester, N.Y. — Tucked away in this western New York city known for its optics is Goldcrest Electronics, a local store that's supplied businesses and individuals with electronic ...

Martin Rowe

How to Transform a Technology University (Book Review)
Martin Rowe
1 Comment
The Presiding Genius of the Place by Alison Chisolm. WPI, Worcester, Mass., 234 pp., 2016. Engineers love to discuss, and often criticize, engineering education. They often claim ...

Max Maxfield

Aloha from EEWeb
Max Maxfield
Post a comment
Just a few minutes ago as I pen these words, I posted this blog about this month's Cartoon Punchline Competition over on EEWeb.com.