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Content posted in January 2000
<<   <   Page 25 / 25
The Right Calling for Telecom Companies
News & Analysis  
1/1/2000   Post a comment
Here's how phone companies apply their telecom expertise to managing efficient and effective call centers.
Applying American Know-How in Site Selection
News & Analysis  
1/1/2000   Post a comment
In a boom economy, the best way to cope with US call center growth is to apply good old American know-how. Here Call Center Magazine's Brendan Read gives ways to take advantage of the opportunities that regions throughout the US offer for call centers.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
The Quest For The Perfect Headset
News & Analysis  
1/1/2000   Post a comment
Headsets are among your call center's most important purchases. Here are the key criteria to consider when you buy headsets for agents.
The Quest For The Perfect Headset
News & Analysis  
1/1/2000   Post a comment
Headsets are among your call center's most important purchases. Here are the key criteria to consider when you buy headsets for agents.
New Terms For The New Year
News & Analysis  
1/1/2000   Post a comment
Welcome to the year 2000. Much has changed since the late 1980s, when this magazine first came into existence under the name Inbound/Outbound . But there's little reason to be nostalgic. Call centers are better-equipped than ever to assist large numbers of people over the phone, and they are becoming more adept at helping on-line customers, too.
The Honor of Your Presence is Requested
News & Analysis  
1/1/2000   Post a comment
So much time and effort goes into the design of an attendance policy, but the policy itself is just a piece of paper. Here's how to implement an attendance management system that successfully promotes order, fairness and productivity within your center.
eGain Communications' eGain Live 3.0
News & Analysis  
1/1/2000   Post a comment
eGain Live 3.0 from eGain Communications (Sunnyvale, CA) enables visitors to your Web site to contact agents and conduct live onscreen chat sessions with them.
The Right Calling for Telecom Companies
News & Analysis  
1/1/2000   Post a comment
Here's how phone companies apply their telecom expertise to managing efficient and effective call centers.
Train Without Pain: The Benefits of Computer-Based Training Tools
News & Analysis  
1/1/2000   Post a comment
You can train new agents at their desktops quickly and effectively with the right software. Here's a look at computer-based training tools worth considering for your call center.
Arrogant or Stupid?
News & Analysis  
1/1/2000   Post a comment
Personality flaws can limit CommFusion success.
InfoInteractive's Internet Call Manager
News & Analysis  
1/1/2000   Post a comment
Lets you manage incoming calls while you're on a dialup Net connection and gives you web-based voicemail.
Netdialog's Netdialog Release 2.5
News & Analysis  
1/1/2000   Post a comment
netDialog's (San Mateo, CA) netDialog Release 2.5 is software that lets customers consult an on-line knowledge base and enables them to reach live agents from your Web site. Agents view information about customers from a Web browser, as shown here, and they can also see when specific customers visit your site.
Soft-Switching and Public Network Integration
News & Analysis  
1/1/2000   Post a comment
IP to the left of them, legacy to the right, today’s carriers are looking for ways to bring competitive services to market quickly and inexpensively in a hybrid network environment. Here’s a look at a new kind of switch that could help navigate the divide.
Small Office CT: High Performance, Low Pain Threshold
News & Analysis  
1/1/2000   Post a comment
CT presents a broad range of cost-effective solutions for small- and medium-sized offices. Here's all the latest on micro-PBX's, communication servers, messaging, and small office VoIP.
A Convergence Box for SOHO's
News & Analysis  
1/1/2000   Post a comment
Pivotal's Stargazer 1800 ISDN VoIP Router.
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