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Content posted in January 2007
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Aloha, YouTube-style services
News & Analysis  
1/1/2007   Post a comment
The demand to easily generate and share personal content over the Internet, YouTube style, has already spilled over onto even a traditionally big-time media conduit like cable.
802.11n morphs into spec for home video stream
Product News  
1/1/2007   Post a comment
When the IEEE first pondered antenna diversity for its 802.11n wireless LAN standard, it was seen as a general tool for increasing Internet data access. The focus had now changed to a singular concentration on Internet Protocol TV and high-definition television video streams.
ENERGY MANAGEMENT: Data centers' power draw at issue
News & Analysis  
1/1/2007   Post a comment
Someday computer servers, network switches and hard-disk arrays may have to meet standard metrics in energy efficiency if they are to be sold into top U.S. government and commercial data centers. But while the exact nature of those standards is still a matter of debate, many agree that power consumption in large data centers that run supercomputers and other high-end systems is becoming a major problem that needs to be resolved.

Motivating Agents: Respect and Rewards Make a Big Difference
News & Analysis  
1/1/2007   Post a comment
18 tips for getting the best performance through higher morale.
Are Exit Interviews a Way Out of Turnover Hell?
News & Analysis  
1/1/2007   Post a comment
Exit interviews are a way to identify consistent trends, patterns and themes and to reduce future turnover on a large scale.
New Year's Resolutions for Evolving Technologies
News & Analysis  
1/1/2007   Post a comment
To develop more advanced applications in one type of technology, it's helpful to borrow concepts from other types of technologies.
Contact Center 2007: Exciting, Electrifying, Innovative, Thrilling, Exhilarating ... Not.
News & Analysis  
1/1/2007   Post a comment
Will this new year bring revolutionary changes in the industry? The outlook is trending against that scenario.
Why the Masses Are Wrong About IVR
News & Analysis  
1/1/2007   Post a comment
Encouraging people to bail on an IVR system teaches them to do something that's not in their long term interest because it raises the overall cost of providing good service.
What is the Shape of Things to Come?
News & Analysis  
1/1/2007   Post a comment
It's easy to go out on a limb and predict the future. It's harder to be right.
How Performance Management Bolsters Benchmarking
News & Analysis  
1/1/2007   Post a comment
We reveal how call centers can link internal evaluations of agents' performance with customers' expectations.
The Top Censored Call Center News Stories of 2006
News & Analysis  
1/1/2007   Post a comment
You can't keep a good reporter down. Try as we might to hide the truth from our readers, our chief investigative correspondent ferrets it out.
Dialing: It's Not Just For Sales Anymore
News & Analysis  
1/1/2007   Post a comment
Outbound is going through some big changes: telemarketing is leaner and smarter, outbound messaging is being used in innovative ways and more companies are realizing the potential of relationship dialing.
AMD sticks with SOI at 65-nm node
News & Analysis  
1/1/2007   Post a comment
Advanced Micro Devices Inc. debuted its 65-nanometer process technology on Dec. 5 in the Athlon 64 X2, a dual-core desktop processor with nine levels of copper metallization, an aluminum under-bump metal, low-k intermetal dielectrics, a silicon-on-insulator substrate and novel mobility enhancements.

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