REGISTER | LOGIN
Breaking News
News Analysis
Content posted in November 1999
<<   <   Page 27 / 27
TCS MANAGEMENT GROUP'S INTERACTIVE AGENT
News & Analysis  
11/1/1999   Post a comment
Agents use Interactive Agent to ask for vacation time, overtime or time off during the day for non-phone work such as training sessions or meetings. Agents can also submit requests to Interactive Agent about swapping schedules.
DO COMM SERVERS DELIVER?
News & Analysis  
11/1/1999   Post a comment
Communications servers are touted as more flexible, scaleable and open alternatives to conventional PBXs. But do they satisfy expectations in call centers? Here’s what we learned.
SNARED BY THE WEB OF OUTSOURCING OPPORTUNITIES? (PART TWO)
News & Analysis  
11/1/1999   Post a comment
Designing and managing an outsourcing partnership is complex. The nuances of negotiating a contract can sometimes snare you. Here's what you can do to get it right.
CALL CENTER CASTS A WIDER NETWORK TO CATCH A LABOR POOL
News & Analysis  
11/1/1999   Post a comment
Williams integrates a multi-location call center solution for Pagemart Wireless.
IVR SYSTEMS TALK BACK: THE SPEECH RECOGNITION REVOLUTION
News & Analysis  
11/1/1999   Post a comment
Your IVR system doesn't have to limit callers to using touchtone menus. Here's a look at some of the latest options for enhancing your IVR system with speech recognition.
LENDING AN EAR TO CUSTOMER SERVICE
News & Analysis  
11/1/1999   Post a comment
Call recording and monitoring systems let you do more than just listen to agents’ phone calls. These systems also give you insight about how agents deal with customers. Here’s how some of the latest systems can help agents improve on service they provide to customers.
IEX'S AGENT WEBSTATION
News & Analysis  
11/1/1999   Post a comment
It lets agents view real-time call statistics and schedules through any Web browser capable of running Java applets.
CPS'S INFOSERVER 2000 V2.0
News & Analysis  
11/1/1999   Post a comment
This CT switch adjunct does IVR, intelligent call routing and fax-on-demand.
NMS MAKES CASE TO CARRIERS
News & Analysis  
11/1/1999   Post a comment
SS7 redundancy, compactPCI platform, and ultrasparc commitment
COMPACTPCI CT RESOURCES
News & Analysis  
11/1/1999   Post a comment
Chief Technical Editor Richard ("Zippy") Grigonis continues his exploration of cPCI resources for high-eliability telephony. This time, his focus is on computer telephony components: line interfaces, DSP resource boards, and total subsystems for building survivable applications for large enterprise and telco mission critical deployment.
<<   <   Page 27 / 27


Like Us on Facebook
EE Life
Frankenstein's Fix, Teardowns, Sideshows, Design Contests, Reader Content & More
Martin Rowe

Test Tool Finds Ethernet Wiring Errors
Martin Rowe
Post a comment
When my house was renovated several years ago, I had the electrician install network outlets in numerous places, then run the LAN cables to a wiring closet. But he didn't document the ends ...

Martin Rowe

Local Electronics Store Supplies Engineers and Hobbyists
Martin Rowe
5 comments
Rochester, N.Y. — Tucked away in this western New York city known for its optics is Goldcrest Electronics, a local store that's supplied businesses and individuals with electronic ...

Martin Rowe

How to Transform a Technology University (Book Review)
Martin Rowe
1 Comment
The Presiding Genius of the Place by Alison Chisolm. WPI, Worcester, Mass., 234 pp., 2016. Engineers love to discuss, and often criticize, engineering education. They often claim ...

Max Maxfield

Aloha from EEWeb
Max Maxfield
Post a comment
Just a few minutes ago as I pen these words, I posted this blog about this month's Cartoon Punchline Competition over on EEWeb.com.