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Content posted in February 1999
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Windows Communication TAPI 3.0 Tutorial
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2/1/1999   Post a comment
There are four major components to TAPI 3.0: the TAPI 3.0 COM API, the TAPI Server, Telephony Service Providers, and Media Stream Providers.
Speech-Rec Auto Attendants Compared
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2/1/1999   Post a comment
A technology review and product evaluation of voice-rec-enabled auto attendants.
Essential Tools for Web-Enabling Your Call Center
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2/1/1999   Post a comment
Here's a summary of the types of products that are most useful for linking your call center with your company's Web site.
Toiling With Toolkits - Part 2
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2/1/1999   Post a comment
Answers to frequently asked questions about CT application toolkits
Their Best Tips
News & Analysis  
2/1/1999   Post a comment
Faron Richards, president of Envox, discusses strategies for minimizing design time and avoiding pitfalls when working with a new software package
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