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Content posted in April 1999
<<   <   Page 19 / 19
Extending Your Call Center's Lifeline
News & Analysis  
4/1/1999   Post a comment
Power failures and emergencies happen in both big and small call centers. Here's what you should know about planning for power outages and other unforeseen disasters.
Disaster Recovery and Year 2000 Testing
News & Analysis  
4/1/1999   Post a comment
Power losses aren't the only problems that can disable your call center. A natural catastrophe, like a flood, earthquake or fire, can put your call center out of operation for days or weeks. A number of companies provide temporary backup locations and services you can use in case of a disaster.
Navigating Europe for Locations
News & Analysis  
4/1/1999   Post a comment
As this region of 370 million people transitions into a single currency, Europe's economy may be slowing down - but not fast enough to overcome agent and rep shortages. When exploring the waters for a European call center location, here's what you need to know.
In Pursuit of Plastic Pirates
News & Analysis  
4/1/1999   Post a comment
Using CT to catch credit-card thieves.
They Can Hear How You Feel
News & Analysis  
4/1/1999   Post a comment
Locating in Germany
News & Analysis  
4/1/1999   Post a comment
If you're looking for a not-quite-obvious European call center location, Germany is worth investigating.
Best Of Show: CT Expo's Sweet Sixteen
News & Analysis  
4/1/1999   Post a comment
Our editors and show judges name 16 vendors in categories ranging from single-line home-office products to high-density enhanced-services platforms.
Cisco Bites the Blended Bullet
News & Analysis  
4/1/1999   Post a comment
Cisco Systems is about to light off a Saturn V-sized monster that's sure to get everyone's attention.
GWI Software's Collaborative Front Office Suite
News & Analysis  
4/1/1999   Post a comment
Collaborative Front Office Suite is a Lotus Notes-based suite of applications for small and medium-sized companies. The suite includes sales, customer service, problem resolution and internal help desk modules.
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